Apply for LEAP during COVID-19

IMPORTANT MESSAGE FROM THE ONTARIO ENERGY BOARD

Effective immediately, the OEB is extending the current ban on electricity disconnections for non-payment for all residential customers to July 31, 2020. Low-volume, small business customers will now also be protected by the ban. In addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements.

Please visit http://www.oeb.ca/industry for more information

Temporary Change in LEAP Application Process

To comply with the local, provincial, and federal recommendations of social distancing all UWSM staff will be working remotely. UWSM can still process new and existing LEAP applications for customers of our Utility partners, however in doing so we are required to modify our processes with regards to taking inbound phone calls through out toll-free number.

For the duration of the COVID-19 lockdown customers of Elexicon Energy, Enbridge Gas, Hydro One Networks, InnPower, and Union Gas can complete the form below to request a call-back from one of our customer service representatives. When an agent calls, you will be required to provide the following information:

  1. Your utility account number
  2. The amount past-due (arrears)
  3. Housing information (rent/mortgage amount, housing type, heating source)
  4. Income information (amount and type) for all people over the age of 18 who live in the household

At this time we expect it will take up to 2 business days for a customer service representative to be call you back, however this time can change due to the volume of call back requests we receive.

Please note that during this time the LEAP program is not offering extended coverage to households that do not meet the household income requirements and/or do not have a disconnection notice from their Utility. For more information about LEAP click here.

For the most up to date information regarding changes to electricity and natural gas utilities please refer to the Ontario Energy Board.

Request a Call to Apply for LEAP

If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP). There are also special customer service rules available for low-income households. You need to meet certain criteria to qualify for these programs.

In order to qualify, your household income has to fall below a certain limit. The amount of income it takes to qualify depends on two factors: the number of people who live in your house and the combined annual household income after taxes.



Based on the information you have provided you might qualify for a LEAP grant towards your utility bill. Please complete the form below to receive a callback from one of our Customer Service Representatives. 




This is the phone number we will call you at.

Your postal code is required to help us manage duplicate records in our database.

You can select 1 Electricity and 1 Natural Gas Utility

The staff at UWSM greatly appreciate your patience and understanding as we work through the hundreds of callback requests we receive every day.

Please note that the LEAP program is designed to assist low-income households with arrears up to $500, and in the current situation we find ourselves in with COVID-19 LEAP might not be applicable to you at this point in time.
Based on the information you have provided you will not qualify for LEAP. If your utility becomes past due and/or your household income changes, please feel free to apply again. 

For more information about the Low-Income Energy Assistance Program (LEAP) click here.

For more information about how the Ontario Energy Board is addressing COVID-19 click here.

You can also call 211 Community Connection by simply dially 2-1-1- into your phone. 211 can help you locate other sources of assistance in your community. 

UWSM recommends that you contact your utility provider(s) for next steps regarding your account(s).