Effective immediately, the OEB is extending the current ban on electricity disconnections for non-payment for all residential customers to July 31, 2020. Low-volume, small business customers will now also be protected by the ban. In addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements.
From March 24 to May 8, 2020, residential, farm and small business time-of-use customers will pay the lowest rate — also known as the off-peak price — 24 hours a day. That means you will pay 10.1 ¢/kWh no matter what time of day you use electricity. This rate will be automatically applied to your bill.
Through the Low-income Energy Assistance Program (LEAP), low-income customers can get direct support to pay bills and ensure electricity and natural gas services are not disconnected during the COVID-19 outbreak.
If you are behind on your bill and may have your service disconnected, you could qualify for:
If you are a residential customer and have fallen behind on paying your electricity or natural gas bills with Alectra Utilities, Elexicon Energy, Enbridge Gas, Hydro One Networks, InnPower, or Union Gas, please call our Toll-Free number to see if you qualify for a LEAP grant: 1-855-487-5327