Apply for Low Income Energy Assistance (LEAP) online

As of August 2023 United Way Simcoe Muskoka is pleased to now accept LEAP applications online through our secure self-service portal for a select number of utility partners.

You may submit an application for the following utility providers:

  • Hydro One Networks
  • EPCOR Natural Gas Limited
  • EPCOR Electricity Distribution Ontario Inc.

If you are interested in submitting an application for your natural gas utility provider as well (Enbridge Gas or Union Gas) you must call the toll-free number and complete the application for both electricity and natural gas utilities over the phone.

You are required to provide the exact same information online as you would over the phone, and instead of meeting with a representative at a local Intake Agency or sending supporting documents directly to UWSM you will be able to upload these documents directly to your application on the self-service portal. There are a few basic requirements for using the self-service portal:

  • You must have a valid email address that you are able to access regularly
  • You must be able to obtain digital copies of all supporting documents;
    • ID for you and every adult in the household, proof of income, bank statement, proof of mortgage/rent, copy of your bill
  • You must have a device that allows you to access the portal and upload your supporting documents to your application

If an application that is started on the self-service portal is not completed within 48 hours then the application will be put on hold and your access to the portal will be suspended. This does not mean you can no longer apply for LEAP, however you will have to call the toll-free number and continue your application with a CSR. At this point, you will no longer be eligible to complete your application online.

If you experience any problems trying to complete and submit your application through the self-service portal you are encouraged to call the toll-free number (1-855-487-5327) to speak to a CSR who will be able to help you complete the application over the phone.


Already registered to use the LEAP Portal? Click Here to log in

Request Access to the LEAP Self-Service Portal

If you’re behind on your electricity or natural gas bill and face having your service disconnected, you may qualify for emergency financial help through the Low-income Energy Assistance Program (LEAP).

There are also special customer service rules available for low-income households. You need to meet certain criteria to qualify for these programs.

Currently, only customers of Hydro One Networks or EPCOR are able to apply online. You may submit an application for either/both of these utilities, but no other utility is accepted. 

In order to qualify, your household income has to fall below a certain limit. The amount of income it takes to qualify depends on two factors: the number of people who live in your house and the combined annual household income after taxes.

Based on the information you have provided you might qualify for a LEAP grant towards your utility bill. Please complete the form below to receive your access credentials to the LEAP Self-Service portal through United Way Simcoe Muskoka


You will receive an email within 48 hours to set up your account and gain access to the portal. 


Due to high demand, if you do not begin your application within an additional 48 hours of gaining portal access your account will be deactivated and you will will not be able to log in. 

This is used in case we need to call you about your application

You can select 1 Electricity and 1 Natural Gas Utility
Based on the information you have provided you will not qualify for LEAP. If your utility becomes past due and/or your household income changes, please feel free to apply again. 

For more information about the Low-Income Energy Assistance Program (LEAP) click here.

You can also call 211 Community Connection by simply dially 2-1-1- into your phone. 211 can help you locate other sources of assistance in your community. 

UWSM recommends that you contact your utility provider(s) for next steps regarding your account(s).