Effective immediately, the OEB is extending the current ban on electricity disconnections for non-payment for all residential customers to July 31, 2020. Low-volume, small business customers will now also be protected by the ban. In addition, the OEB is calling on distributors to be more flexible on arrears payment arrangements.
Please visit http://www.oeb.ca/industry for more information
Temporary Change in LEAP Application Process
To comply with the local, provincial, and federal recommendations of social distancing all UWSM staff will be working remotely. UWSM can still process new and existing LEAP applications for customers of our Utility partners, however in doing so we are required to modify our processes with regards to taking inbound phone calls through out toll-free number.
For the duration of the COVID-19 lockdown customers of Elexicon Energy, Enbridge Gas, Hydro One Networks, InnPower, and Union Gas can complete the form below to request a call-back from one of our customer service representatives. When an agent calls, you will be required to provide the following information:
At this time we expect it will take up to 2 business days for a customer service representative to be call you back, however this time can change due to the volume of call back requests we receive.
Please note that during this time the LEAP program is not offering extended coverage to households that do not meet the household income requirements and/or do not have a disconnection notice from their Utility. For more information about LEAP click here.
For the most up to date information regarding changes to electricity and natural gas utilities please refer to the Ontario Energy Board.