COVID-19 Resources

If you have been affected by the COVID-19 pandemic or know someone who has, we have created a list of resources that might be of assistance. Click the button to view those resources.

Community Connection 211 Central East Ontario

211 is a free, confidential, 24/7 community resource that helps connect individuals with programs and services to help meet their unique needs. Finding the help you need can be difficult, especially when facing the obstacles created by poverty and isolation. 211’s Community Navigators are equipped to help individuals and families better understand problems they may be facing and help them connect with the help they need.

In Simcoe County and Muskoka, Community Connection 211 Central East Ontario is a UWSM-funded service. We also partner with 211 to assist with application, intake and data recording for our Urgent Needs Fund.



A visually impaired 82 year old, single senior called 211 inquiring about getting help to go grocery shopping. She was referred to 211 after calling another agency which could not assist. She wants someone who will drive her to the grocery store, help her pick out items, then drive her back home. She still wants to put the groceries away herself. Because she is visually impaired she could not write the referral information down, but asked 211 to send her an email with the list of referrals.

She has a device which will read the email to her. 211 also offered to warm transfer her to one of the referrals, which she happily accepted. 211 emailed a list of four home care companies that could help. 211 informed her that she could call anytime and 211 would transfer to the contact she was seeking. The caller was thankful for all the help 211 provided and that it is available seven days a week.


Help for Low-Income Energy Consumers

A number of special programs are available in Ontario to help low-income energy consumers.

We’re here to help. If you think you may qualify, please contact us at 1-855-487-5327

Ontario Electricity Support
Program (OESP)

This program provides low-income consumers with a monthly on-bill credit to reduce their electricity bill.

Low-income Energy
Assistance Program (LEAP)

Emergency financial assistance – This program provides a one-time grant towards your electricity or natural gas bill if you are temporarily unable to make ends meet in an emergency situation.

Special Rules

Utilities have to follow special rules when dealing with customers with limited finances; for example, waiving security deposits, allowing longer payment times, a longer grace period if facing disconnection, and more.

Energy Conservation

Utilities offer programs that can help you reduce your energy use and lower your overall household costs.

You need to meet certain criteria to qualify for these programs:


Be a residential customer of Hydro One, Enbridge Gas, Union Gas, Inn Power, Alectra (PowerStream), or Veridian;


Living in the home where you might be behind in paying the utility bill.


Be qualified as a Low-Income Consumer.