A number of special programs are available in Ontario to help low-income energy consumers. When resources are limited, households are faced with the dilemma of whether to make rent/mortgage payments, purchase groceries, or pay their utility bills. When the alternative is the risk of homelessness or your family going hungry, more and more households are finding themselves falling behind on utility payments. Our full time call centre partners with a number of Utility Service Providers to administer this financial assistance on their behalf.

Important changes to the Low Income Energy Assistance Program (LEAP) as of March 1, 2024

-Eligible gas customers can receive up to $650 towards their gas arrears and up to $780 towards their electricity arrears.

-Any eligible customer who received a LEAP grant between January 1, 2024 and February 29, 2024 can re-apply and receive additional funding up to the new maximum annual grant amount.

-Income thresholds to receive funding have been increased (see chart below).

LEAP changes

Services we offer

Low-Income Energy Assistance Program (LEAP)

Emergency financial assistance – This fund-limited program provides a one-time grant towards your electricity or natural gas bill if you are temporarily unable to make ends meet in an emergency situation.

To qualify you must

(a) be the account holder, (b) live in the home and (c) be past due on your bill

If you have any questions please contact

Energy Conservation

Help cut your energy costs through energy conservation.

Ask us about Enbridge Gas’ Home Winter Proofing program.

If you have any questions please call 1-855-487-5327

Ontario Electricity Support Program (OESP)

This program provides low-income consumers with a monthly on-bill credit to reduce their electricity bill.

To find out more information please call 1-855-487-5327

To apply for assistance:

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Step 2:


Call us at 1-855-487-5327

Step 3:

After your eligibility is confirmed, send us your documents, or visit one of our Intake Agencies

Intake Agency Partners

Our partner intake agencies can assist with verifying your income and identification, many of them can also assist with language support.

As a social enterprise, proceeds earned by the Call Centre are directed to cover the organization’s administrative costs and to re-invest in the community to meet pressing social needs. In 2022:

$8,254,000 was administered in LEAP financial assistance

11,572 households were assisted

66 Intake Agency Partnerships

Community Connection 211 Central East Ontario

More help is available.  2-1-1 is a free helpline that connects you to social services and programs in your area.  Help is available 24/7.


DIAL: 2-1-1

Utilities we provide assistance for are:

  • Alectra - service areas are Barrie, Penetanguishene, Alliston, Aurora, Vaughan, Richmond Hill, Brampton
  • Elexicon Energy Inc.
  • Enbridge Gas (formerly Enbridge and Union Gas) – Ontario wide
  • EPCOR Electricity
  • EPCOR Gas
  • GrandBridge (formerly Energy+ and Brantford Power Inc.)
  • Hydro One Network – Ontario wide
  • InnPower – Innisfil and South Barrie
  • Ottawa River Power - Almonte, Beachburg, Killaloe and Pembroke
  • Renfrew Hydro 
  • Utilities Kingston (electricity, natural gas, water, wastewater)